GENERAL RULES
Welcome to Tai Viet Joint Stock Company's product service page!
Tai Viet Joint Stock Company (Vietstock) has a Head Office at: 81/10B Ho Van Hue, Ward 9, Phu Nhuan District, Ho Chi Minh City, has a Business Registration Certificate No. 0313450007 issued by the Department of Planning and Investment from Ho Chi Minh City.
Website dichvu.vietstock.vn is the official page for customers to transact, order through information on the website or refer to the products and services provided by the company.
After accessing the sales page dichvu.vietstock.vn (Website) for reference or purchase, you agree to comply with and be bound by Vietstock's regulations. Please carefully review the regulations so that Vietstock can build an increasingly friendly sales website and serve your own requirements well. In addition, if you have any questions about the above agreements, please email Vietstock at kinhdoanh@vietstock.vn.
Please check regularly to update Vietstock's changes.
1. Guide to use the website dichvu.vietstock.vn
- When accessing the website dichvu.vietstock.vn, users must be at least 18 years old or access under the supervision of a parent or legal guardian.
- It is strictly forbidden to use any part of this website for commercial purposes or on behalf of any third party without the written permission of Vietstock.
- You must register information with authentic information about yourself when registering to purchase. Vietstock does not accept any responsibility, directly or indirectly, for damage or loss caused by your failure to comply with the regulations.
- During the registration process, you agree to receive promotional emails from website dichvu.vietstock.vn. Then, if you don't want to continue receiving mail, you can opt out by clicking the link at the bottom of any promotional email.
2. Customer's comments:
All content on this website as well as all your comments and suggestions are the property of Vietstock. If Vietstock detects any suspected fake information, Vietstock will apply measures in accordance with Vietnamese law and inform you to protect your system and information.
3. Accept order and price:
- Vietstock reserves the right to refuse or cancel your order after notifying you. Vietstock may ask more about the phone number and address before receiving the order.
- Vietstock is committed to providing the most accurate price information to consumers. However, sometimes errors still occur, for example, in case the product price is not displayed correctly on the website or the price is wrong, depending on the case, Vietstock will contact you for instructions or notice to cancel the order. for you. Vietstock also reserves the right to refuse or cancel any order whether or not such order has been confirmed.
4. Trademarks and copyrights:
All intellectual property rights (registered or unregistered), informational content and all design, text, graphics, software, images, video, music, sound, compilation software, source code and underlying software are the property of Vietstock. The entire content of the website dichvu.vietstock.vn is protected by copyright laws of Vietnam and international conventions. Copyright is reserved.
5. Legal rights:
The terms, conditions and content of this website are governed by the laws of Vietnam and the competent court in Vietnam will resolve any disputes arising from the unauthorized use of this website.
6. ConfidentialityRegulations:
- Vietstock attaches great importance to information security and uses the best measures to protect your information. Your information will be kept confidential to ensure safety.
- You must not use any program, tool or other form to interfere with the system or change the data structure. The website also strictly prohibits the distribution, dissemination or promotion of any activities to interfere, destroy or infiltrate the system's data. Violating individuals or organizations will be deprived of all rights and will be prosecuted before the law if necessary.
- All transaction information will be kept confidential but in case the authorities request, Vietstock will be forced to provide this information to the authorities.
7. Safe and convenient payment:
- All customers participating in transactions at Vietstock are kept safe and secure.
- Customers should check their bank account regularly to make sure all transactions through their account are under control.
8. Transaction signing:
Customers when transacting at Vietstock, must perform the ordering and receiving operations in the following order:
Step 1: Customer places an order; provide complete and authentic information
Step 2: Vietstock checks and validates orders and customer information
Step 3: Customers pay by bank transfer;
Step 5: Vietstock deliver the goods;
In these cases, customers can look up transaction information via email sent to the customer mailbox registered with Vietstock.
In case customers want to edit information, customers notify Vietstock via email kinhdoanh@vietstock.vn.
Vietstock is responsible for the content and information provided on the website dichvu.vietstock.vn, for compliance with the provisions of the Law on entering into contracts, placing orders, and making payments.
9. Return/Exchange and Refund Policy:
Customers please see details here: http://dichvu.vietstock.vn/ chinh-sach-doi-tra-hang.html
10. Change, cancel transactions at Vietstock:
In any case, the customer has the right to terminate the transaction if the following measures have been taken:
10.1 Notify Vietstock about the transaction cancellation via hotline 028 3848 7238 (0) – Mobile: 0908 16 98 98 or email to kinhdoanh@vietstock.vn.
10.2 Have not used or enjoyed any benefits from such goods as specified in the return policy.
11. Solve the consequences due to incorrect information input at Viestock:
Customers are responsible for providing complete and accurate information when participating in transactions at Vietstock. In case the customer enters wrong information sent to the sales website dichvu.vietstock.vn, Vietstock has the right to refuse to perform the transaction.
12. Obligations of Vietstock and obligations of customers in transactions:
Vietstock is obliged to:
- Delivery to the right object and quality.
- Deliver the correct quantity of goods as agreed in the contract.
- Deliver documents (if any) together with the goods.
- Delivery on time and place.
- Check the goods before delivery.
- Guarantee the ownership of the purchased goods and transfer the ownership of the goods to the customer.
Customers are obligated to:
- Pay for goods.
- Receive goods.
- Check goods.
13. Dispute settlement:
Any controversy, claim or dispute arising from or related to the transaction at Vietstock or these Regulations and Conditions will be resolved by negotiation, conciliation, arbitration and/or Court according to Law on Consumer Protection, Chapter 4 on Settlement of disputes between consumers and organizations and individuals trading in goods and services.
14. Service standards:
- About customer response time: In the best effort, all information from customers will be responded by Vietstock within 24h-72h (working). Depending on the complexity of the cases that need support and information processing, Vietstock will coordinate with related parties to support customer information in the best way.
- Vietstock strives to build a care system and processes to protect customers' interests, ensuring accuracy and transparency in order to achieve customer satisfaction.
15. Vietstock reserves the right to change the Policies, Terms and Conditions stated above:
- Vietstock reserves the right to amend the Policies, Terms and Conditions set forth above at any time. Such amendments will take effect immediately at the time they are posted on the Website https://dichvu.vietstock.vn/
- Customers are responsible for regularly updating relevant changes when using the website https://dichvu.vietstock.vn/
- Customers should only buy goods when they accept and understand the regulations stated at the website https://dichvu.vietstock.vn/ (including but not limited to these Terms and Conditions).
